:root{--color-primary:#0f766e;--color-on-primary:#fff;--color-primary-container:#ccede7;--color-on-primary-container:#053b36;--color-accent:#f2a30f;--color-on-accent:#1f1400;--color-background:#f5f6f3;--color-surface:#fff;--color-surface-muted:#eceeea;--color-on-surface:#101614;--color-on-surface-muted:#4a5652;--color-border:#d5dbd7;--color-success:#15803d;--color-warning:#b45309;--color-danger:#c62828;--color-info:#1d4ed8;--color-glass-tint:#fff;--color-glass-highlight:#fff;--color-glass-shadow:#0b1a16;--color-scrim:#000;--space-xxs:2px;--space-xs:4px;--space-sm:8px;--space-md:12px;--space-lg:16px;--space-xl:24px;--space-xxl:32px;--space-xxxl:48px;--radius-sm:10px;--radius-md:16px;--radius-lg:22px;--radius-xl:28px;--radius-pill:999px;--duration-instant:90ms;--duration-fast:.16s;--duration-base:.24s;--duration-slow:.36s;--duration-sheet:.42s;--ease-standard:cubic-bezier(.2, 0, 0, 1);--ease-emphasized:cubic-bezier(.3, 0, 0, 1);--ease-exit:cubic-bezier(.4, 0, 1, 1)}@media (prefers-color-scheme:dark){:root:not([data-theme=light]){--color-primary:#3cc4b0;--color-on-primary:#032e29;--color-primary-container:#0b4f48;--color-on-primary-container:#ccede7;--color-accent:#f6b740;--color-on-accent:#1f1400;--color-background:#0a100e;--color-surface:#141c1a;--color-surface-muted:#1d2724;--color-on-surface:#ecf1ef;--color-on-surface-muted:#a3b1ac;--color-border:#2c3833;--color-success:#4ade80;--color-warning:#fbbf24;--color-danger:#f87171;--color-info:#93c5fd;--color-glass-tint:#1b2522;--color-glass-highlight:#fff;--color-glass-shadow:#000;--color-scrim:#000}}:root[data-theme=dark]{--color-primary:#3cc4b0;--color-on-primary:#032e29;--color-primary-container:#0b4f48;--color-on-primary-container:#ccede7;--color-accent:#f6b740;--color-on-accent:#1f1400;--color-background:#0a100e;--color-surface:#141c1a;--color-surface-muted:#1d2724;--color-on-surface:#ecf1ef;--color-on-surface-muted:#a3b1ac;--color-border:#2c3833;--color-success:#4ade80;--color-warning:#fbbf24;--color-danger:#f87171;--color-info:#93c5fd;--color-glass-tint:#1b2522;--color-glass-highlight:#fff;--color-glass-shadow:#000;--color-scrim:#000}
*,:before,:after{box-sizing:border-box}html,body{height:100%}body{background:var(--color-background);color:var(--color-on-surface);margin:0;font:15px/1.5 Inter,Noto Sans Arabic,system-ui,-apple-system,Segoe UI,sans-serif}h1,h2{margin:0;line-height:1.25}h1{font-size:24px}h2{font-size:17px}p{margin:0}button{font:inherit}:focus-visible{outline:2px solid var(--color-primary);outline-offset:2px}.muted{color:var(--color-on-surface-muted)}.pad{padding:var(--space-lg)}.center{text-align:center}.stack{gap:var(--space-md);display:grid}.btn{border-radius:var(--radius-md);cursor:pointer;min-height:44px;transition:filter var(--duration-fast) var(--ease-standard);border:1px solid #0000;padding:10px 18px;font-weight:600}.btn:disabled{opacity:.5;cursor:default}.btn.small{min-height:36px;padding:6px 12px;font-size:14px}.btn.primary{background:var(--color-primary);color:var(--color-on-primary)}.btn.primary:hover:not(:disabled){filter:brightness(1.08)}.btn.ghost{color:var(--color-primary);border-color:var(--color-border);background:0 0}.btn.danger{color:var(--color-danger);border-color:var(--color-danger);background:0 0}.login{min-height:100%;padding:var(--space-lg);place-items:center;display:grid}.login-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-xl);width:min(400px,100%);padding:var(--space-xxl) var(--space-xl);gap:var(--space-md);display:grid;box-shadow:0 18px 40px #00000014}.brand-mark{background:linear-gradient(135deg, var(--color-primary), color-mix(in srgb, var(--color-primary), black 35%));width:52px;height:52px;color:var(--color-on-primary);border-radius:16px;place-items:center;font-weight:800;display:grid}.brand-mark.small{border-radius:10px;width:32px;height:32px;font-size:12px}.field{gap:6px;font-size:14px;font-weight:600;display:grid}.field input{font:inherit;border-radius:var(--radius-md);border:1px solid var(--color-border);background:var(--color-surface);color:var(--color-on-surface);padding:12px 14px;font-weight:400}.field input:focus{outline:2px solid var(--color-primary);border-color:#0000}.error{color:var(--color-danger);font-size:14px}.shell{grid-template:"top top""banner banner""queue chat"1fr/360px 1fr;height:100vh;display:grid}.topbar{align-items:center;gap:var(--space-xl);padding:var(--space-sm) var(--space-lg);background:var(--color-surface);border-bottom:1px solid var(--color-border);grid-area:top;display:flex}.brand{align-items:center;gap:var(--space-sm);font-weight:800;display:flex}.topbar nav{flex:1}.nav-item{color:var(--color-on-surface-muted);font-weight:600}.nav-item.active{color:var(--color-primary)}.banner{padding:var(--space-sm) var(--space-lg);background:var(--color-surface-muted);grid-area:banner;font-size:14px}.banner.danger{background:color-mix(in srgb, var(--color-danger) 14%, var(--color-surface));color:var(--color-danger);font-weight:700}.queue{border-inline-end:1px solid var(--color-border);background:var(--color-surface);grid-area:queue;overflow-y:auto}.queue-head{padding:var(--space-lg);background:var(--color-surface);justify-content:space-between;align-items:center;display:flex;position:sticky;top:0}.count{border-radius:var(--radius-pill);background:var(--color-primary);min-width:28px;color:var(--color-on-primary);text-align:center;padding:2px 8px;font-size:13px;font-weight:700}.queue ul{padding:0 var(--space-sm) var(--space-lg);gap:4px;margin:0;list-style:none;display:grid}.queue-item{text-align:start;width:100%;padding:var(--space-md);border-radius:var(--radius-md);color:inherit;cursor:pointer;background:0 0;border:1px solid #0000;gap:6px;display:grid}.queue-item:hover{background:var(--color-surface-muted)}.queue-item.active{background:var(--color-primary-container);color:var(--color-on-primary-container)}.row{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.row strong{flex:1}.time{color:var(--color-on-surface-muted);font-size:12px}.preview{color:var(--color-on-surface-muted);text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.pill{border-radius:var(--radius-pill);background:var(--color-surface-muted);color:var(--color-on-surface-muted);padding:1px 8px;font-size:12px;font-weight:600}.pill.reason-safety{background:var(--color-danger);color:#fff}.pill.reason-refund_or_payment{background:color-mix(in srgb, var(--color-warning) 20%, var(--color-surface));color:var(--color-on-surface)}.pill.status-WAITING_AGENT{background:var(--color-accent);color:var(--color-on-accent)}.pill.status-AGENT{background:var(--color-primary-container);color:var(--color-on-primary-container)}.empty{padding:var(--space-xl);gap:var(--space-xs);display:grid}.empty.center{place-content:center;height:100%}.chat{flex-direction:column;grid-area:chat;min-height:0;display:flex}.chat-head{align-items:center;gap:var(--space-md);padding:var(--space-md) var(--space-lg);border-bottom:1px solid var(--color-border);background:var(--color-surface);display:flex}.chat-head>div{flex:1;min-width:0}.chat-head .back{display:none}.messages{padding:var(--space-lg);gap:var(--space-sm);flex-direction:column;flex:1;display:flex;overflow-y:auto}.msg{gap:2px;max-width:min(560px,80%);display:grid}.msg p{border-radius:var(--radius-lg);white-space:pre-wrap;overflow-wrap:anywhere;padding:10px 14px}.msg .who{color:var(--color-on-surface-muted);padding-inline:4px;font-size:12px}.msg.user{align-self:flex-start}.msg.user p{background:var(--color-surface);border:1px solid var(--color-border)}.msg.assistant{align-self:flex-start}.msg.assistant p{background:var(--color-surface-muted)}.msg.agent{text-align:end;align-self:flex-end}.msg.agent p{background:var(--color-primary);color:var(--color-on-primary);text-align:start}.note{color:var(--color-on-surface-muted);background:var(--color-surface-muted);border-radius:var(--radius-pill);align-self:center;padding:3px 12px;font-size:12px;font-weight:600}.composer{border-top:1px solid var(--color-border);background:var(--color-surface);padding:var(--space-md) var(--space-lg) var(--space-lg);gap:var(--space-sm);display:grid}.quick{gap:var(--space-xs);padding-bottom:2px;display:flex;overflow-x:auto}.chip{text-overflow:ellipsis;white-space:nowrap;border:1px solid var(--color-border);background:var(--color-background);max-width:320px;color:inherit;border-radius:var(--radius-pill);cursor:pointer;flex:none;padding:4px 12px;font-size:13px;overflow:hidden}.chip:hover{border-color:var(--color-primary)}.compose-row{gap:var(--space-sm);align-items:flex-end;display:flex}.compose-row textarea{resize:vertical;min-height:64px;max-height:200px;font:inherit;border-radius:var(--radius-md);border:1px solid var(--color-border);background:var(--color-background);color:inherit;flex:1;padding:10px 14px}@media (max-width:760px){.shell{grid-template:"top""banner""queue"1fr/1fr}.shell.has-selection{grid-template:"top""banner""chat"1fr/1fr}.shell.has-selection .queue,.shell:not(.has-selection) .chat{display:none}.chat-head .back{display:inline-flex}.topbar nav{display:none}.topbar{justify-content:space-between}}.admin{grid-template:"top top""side main"1fr/200px 1fr;min-height:100vh;display:grid}.admin .topbar{z-index:2;position:sticky;top:0}.topbar a.nav-item{text-decoration:none}.topbar nav.row{gap:var(--space-lg)}.sidenav{padding:var(--space-md) var(--space-sm);border-inline-end:1px solid var(--color-border);background:var(--color-surface);grid-area:side;align-content:start;gap:2px;display:grid}.side-item{text-align:start;color:inherit;border-radius:var(--radius-md);cursor:pointer;background:0 0;border:0;padding:10px 14px;font-weight:600}.side-item:hover{background:var(--color-surface-muted)}.side-item.active{background:var(--color-primary-container);color:var(--color-on-primary-container)}.admin-main{padding:var(--space-xl);grid-area:main;min-width:0;max-width:1280px}.section-head{justify-content:space-between;align-items:center;gap:var(--space-md);flex-wrap:wrap;display:flex}.card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-lg)}.sub{border-top:1px solid var(--color-border);padding-top:var(--space-md);gap:var(--space-sm);display:grid}.stats{gap:var(--space-md);grid-template-columns:repeat(auto-fill,minmax(190px,1fr));display:grid}.stat{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-md) var(--space-lg);gap:4px;display:grid}.stat strong{font-size:22px}.stat.warn{border-color:var(--color-warning)}.kv{gap:6px;margin:0;padding:0;list-style:none;display:grid}.kv li{justify-content:space-between;gap:var(--space-md);display:flex}.filters,.inline-form{gap:var(--space-sm);flex-wrap:wrap;align-items:center;display:flex}.admin input:not([type=checkbox]),.admin select{font:inherit;border-radius:var(--radius-md);border:1px solid var(--color-border);background:var(--color-background);color:var(--color-on-surface);min-height:38px;padding:8px 12px}.admin input[type=number]{width:120px}.filters 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td{border-bottom:0}tr.clickable{cursor:pointer}tr.clickable:hover{background:var(--color-surface-muted)}tr.selected{background:var(--color-primary-container)}.end{text-align:end}.actions{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.badge{border-radius:var(--radius-pill);background:var(--color-surface-muted);color:var(--color-on-surface-muted);padding:2px 10px;font-size:12px;font-weight:700;display:inline-block}.badge.ok{background:color-mix(in srgb, #16a34a 16%, var(--color-surface));color:#15803d}.badge.warn{background:color-mix(in srgb, var(--color-warning) 22%, var(--color-surface));color:var(--color-on-surface)}.badge.bad{background:color-mix(in srgb, var(--color-danger) 14%, var(--color-surface));color:var(--color-danger)}.flash{border-radius:var(--radius-md);background:var(--color-primary-container);color:var(--color-on-primary-container);padding:8px 14px;font-weight:600}.flash.danger{background:color-mix(in srgb, var(--color-danger) 14%, 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16px;display:grid}.c-teal{background:linear-gradient(135deg,#0f766e,#064e47)}.c-amber{background:linear-gradient(135deg,#f59e0b,#c2410c)}.c-rose{background:linear-gradient(135deg,#db2777,#7e1d4f)}.c-indigo{background:linear-gradient(135deg,#4f46e5,#312e81)}.c-green{background:linear-gradient(135deg,#16a34a,#14532d)}@media (max-width:900px){.admin{grid-template:"top""side""main"1fr/1fr}.sidenav{border-inline-end:0;border-bottom:1px solid var(--color-border);display:flex;overflow-x:auto}.side-item{flex:none}.admin-main{padding:var(--space-md)}.split.open{grid-template-columns:1fr}.panel{max-height:none;position:static}.grid3{grid-template-columns:1fr}.filters input{flex:1;min-width:0}.banner-preview{width:100%}}@media (prefers-reduced-motion:reduce){*{transition:none!important}}.zones-layout{gap:var(--space-md);grid-template-columns:minmax(0,2fr) minmax(280px,1fr);align-items:start;display:grid}.zones-map{border-radius:var(--radius-lg);border:1px solid var(--color-border);height:70vh;min-height:420px;overflow:hidden}.zone-card.selected{border-color:var(--color-primary);box-shadow:0 0 0 2px color-mix(in srgb, var(--color-primary) 30%, transparent)}.zone-title{justify-content:space-between;align-items:center;gap:var(--space-sm);font:inherit;color:inherit;cursor:pointer;text-align:start;background:0 0;border:0;padding:0;display:flex}.zone-vertex{background:#f59e0b;border:2px solid #fff;border-radius:50%;box-shadow:0 1px 4px #0006}@media (max-width:900px){.zones-layout{grid-template-columns:1fr}.zones-map{height:50vh}}.stack.tight{gap:6px}.row.wrap{flex-wrap:wrap}.zones-map.live-map{height:52vh;min-height:360px}